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ExoticWhip – Returns & Refund Policy

Welcome to the ExoticWhip Returns and Refunds page! We take customer satisfaction very seriously and are committed to providing you with a seamless and hassle-free returns process. On this page, you’ll find all of the information you need to understand our return and refund policy, including our policy guidelines, how to initiate a return, and what to expect after you’ve submitted your request. If you have any additional questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!

How long do I have to return my order?

For Non-HazMat goods, please plan to return your package in a timely manner, we accept returns up to 3 days after delivery of your package. To initiate a return request, please reply to your order confirmation email or send a message to: [email protected]

For HazMat goods such as products with N2O, it is not returnable.

How can I request a refund?

As soon as your returned package arrives at our warehouse, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to show up on your account statement.

How do I initiate a return?

For Non-HazMat goods, please plan to return your package in a timely manner, we accept returns up to 3 days after delivery of your package. To initiate a return request, please reply to your order confirmation email or send a message to: [email protected]

Please note that due to the nature of our goods, we can only accept returns in the original packaging. Any returns in custom packaging will not be accepted due to shipping restrictions.

For HazMat goods such as products with N2O, it is not returnable.

How long is the overall return process?

Please allow up to 10 business days for the refund to show up on your account statement.

What if I received the wrong item?

Kindly take a picture of the item that you have received and send an email to [email protected] to reach out to our Customer Service Team so we can further investigate what happened.

How can I contact customer service for assistance with a return or refund?

Kindly send an email to [email protected] to reach out to our Customer Service Team.

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