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ExoticWhip – FAQ

Welcome to the ExoticWhip FAQ page! Here, you’ll find answers to some of the most frequently asked questions about our whipped cream chargers and our products. Whether you have questions about shipping, returns, or using our products, we’ve got you covered. If you can’t find the information you’re looking for here, feel free to browse the Shipping Policy Page or the Refunds & Returns page, or just simply reach out to us through our contact page or LiveChat. We’re always here to help!

What payment methods do you accept?

Visa, Mastercard, AMEX, Discover, Paypal,  Klarna

How do I return an item?

For Non-HazMat goods, please plan to return your package in a timely manner, we accept returns up to 3 days after delivery of your package. To initiate a return request, please reply to your order confirmation email or send a message to: [email protected]

For HazMat goods such as products with n2o, it is not returnable. Kindly refer to our Terms & Conditions for more information about handling the product. 

Please note that due to the nature of our goods, we can only accept returns in the original packaging. Any returns in custom packaging will not be accepted due to specific dangerous goods restrictions.

What is your refund policy?

As soon as your returned package arrives at our warehouse, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to show up on your account statement.

Do you have instructions/manuals on how to use the product?

Yes, kindly refer to our Help & Safety page on how to use our product effectively.

Is there a warranty on your products?

As the manufacturer of the product, Chefs Cabinet stands behind product quality and assurance. If there is any quality control issue, please don’t hesitate to reach us at [email protected].

Can I cancel my order after it has been placed?

Yes, though there will be a restocking fee. Please contact us about canceling your order at [email protected].

Can you ship to my P.O. Box?

Unfortunately, we do not ship to P.O. Boxes, however, after your order has shipped you can request for it to be held at the carrier’s pickup point close to your home or business.

For more information about this, please reach out to our Customer Care Team via email at [email protected]

Can I use other type/brand regulators on the ExoticWhip cylinder?

We advise you to only use the regulator provided by ExoticWhip as these have been tested to work safely and seamlessly with our product. Other types of regulators may cause damage to the cylinder or the person operating the cylinder.

How and where should I dispose of the cylinder once empty?

Once the cylinder is empty, use its accompanied nozzle to completely empty the cylinder of residual gas prior to disposal. Screw on the nozzle until the gas flow starts and wait until no more gas comes out before unscrewing. Always dispose of your cylinder in accordance with local guidelines and regulations.

Can I order larger quantities?

No order is too large; from packages to pallets and even containers. If you are a distributor and order large quantities from us, you can count on getting the best freight rates. We use the best logistical partners in the country and manage our own supply chain from A to Z.

If you would like to become a distributor please visit our dedicated distributor page or request a freight rate.

Do you offer free shipping?

Our customers always come first. That’s why we offer Free Shipping on orders of $199 and above which is just a great chance for savings! Shop with peace of mind knowing that our website offers transparency at every turn.

Do you accept orders from Canada?

Yes, we ship anywhere in the domestic U.S. and Canada. Feel free to check our Shipping Policy for more information. Please note that we do not ship to Hawaii, Alaska and U.S. protectorates.

Do you accept Paypal?

At checkout, you have several payment options! Not only do we accept all major credit cards and Paypal but debit cards with the same logos as these credits can be used too. For your protection, however, all orders may need to undergo payment verification before they are finalized. Please note we also accept Paypal credit.

Did you know that we also accept payments in Klarna? An easy way to accept up to 4 installments with 0% APY.

What are Cream Chargers?

Kindly check our post here for more information, enjoy!

Is it safe to place an order on your website?

Shopping online has become an increasingly popular and convenient option, but it’s important to ensure that your personal data is secure. ExoticWhip takes security precautions very seriously so you can rest assured knowing any information transmitted from our site is safe – we use a secure protocol that encrypts all data before it’s sent over the web for added protection!

Plus, if ever in doubt about the safety of a page on our website simply double-click the lock icon on your browser to view our website certificate – easy as that!

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